- Terms & Conditions
Terms & Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
At Willsie Cap & Gown, we recognize the trust you place in us and our responsibility to protect your privacy.
While you can visit our website without registering or providing any personal information, you will need to register if you want to make a purchase, as we need personal information to be able to process your order.
How We Gather and Use Non-Personal Information
We track such non-personal information as to which operating system or web browser you are using, or if you arrived at our site from a link on another website - this data is used for aggregate statistical purposes only, and is therefore not "individual" information in the same way as your personal data, since it is not linked to your identity in any way. We use this information to improve user experience with our site.
How We Gather and Use Your Personal Information
It is not our intention to collect personal information of any kind relating to minors. If this occurs, it will have been in err (age misrepresented, for example), and we will immediately purge any such information upon it being made known to us that the information collected pertains to a minor. All personally identifiable information we gather will be as knowingly provided by you.
- We use the information you provide in order to set up your account with our online ordering system. The information you provide will be stored there so you can re-order from us at any time without setting up a new account, so you will want to remember your user name and password.
- We use the information you provide to process your orders - you give us your credit card information and address so we can bill your order and ship it to you.
- We may use the information you provide to contact you for a variety of reasons, chief among them being any special instructions or difficulties with your order or email communication such as newsletters and advertisements.
We may also use minimal amounts of personal data you provide to generate statistics and aggregate reports for internal use and for sharing with appropriate third parties. These statistics and aggregate reports will not contain any personally identifiable information, so your identity is kept private.
How We Protect Your Personal Information
When you provide us with personal information or place an order, it's done through a secure server that uses one of today's most advanced security systems - Secure Socket Layers (SSL) - to encrypt all information you provide before sending it to the server, and before sending it back from the server to your browser to display, this server has also passed the rigorous testing done by Visa for online transaction security.
How We Use "Cookies"
How We Share Your Information with Third Parties
We contract with certain trusted companies to act on our behalf by performing such functions as fulfilling orders and delivering packages, and those companies are provided with only the information necessary to perform the specific function requested.
We must reserve the right to co-operate with local, state and national officials in any investigation requiring either personal information - including any personal information provided online through our website - or reports about lawful or unlawful user activities on the website. In this respect, we may be required at any time to disclose any information in an individual's account in order to satisfy any law, regulation or government request from an authority having jurisdiction over you or us.
Website Images and Texts
We reserve the right to correct any printing or image errors. Colors may not be exactly as they appear due to image conversion, monitor settings and image formats. Material and finished samples are available by contacting us.
Images are used for product representation only. Actual product will vary in adherance to your selected specifications.
How You can Contact Us Regarding Your Privacy
Should you have any concerns regarding privacy on our site, or should you wish to have your personal information deleted, please contact us so that we may address your specific questions or concerns.
SHIPPING & DELIVERY
All items are shipped via FedEx.
Orders placed less than 2 weeks before the ceremony date may require expedited shipping.
For international orders, please call us to place your order at 1-800-380-8214 (Ask for Dawn), Monday to Friday between 8:30 AM to 4:30 PM (Central Standard Time).
Shipping days do NOT include weekends or federal holidays. Any orders placed outside of business hours will not be processed until the next business day. Our business hours are from Monday to Friday between 8:30 AM to 4:30 PM (Central Standard Time).
Items must be returned within 15 days of receipt.
Returned items may be subject to a restocking fee.
All items must be returned unused in the original containers.
No returns on custom products unless defective.